Marc Shiffman is the former president and chief executive officer at SMS Assist. He also served on the board of directors. Before being named CEO in April 2019, Marc was president and chief financial officer. With thirteen years of experience leading SMS Assist, Marc was a driving force behind the company’s rapid revenue growth and profitability, and oversaw the development of market-leading, technologically driven solutions in the facilities management industry. Marc successfully sold SMS Assist to Lessen, Inc. in January 2023 creating a combined $2 billion+ leading end-to-end technology platform serving the entire property services management industry.
Marc transformed the company into a Proptech leader by innovating the service delivery model and establishing operational excellence, leading to highly profitable and scalable client relationships. SMS Assist redefined the way service providers and property owners work together by delivering unprecedented transparency and control within the facilities maintenance industry. Retail stores, banks, restaurants, rental homes, and more make up the 210,000+ properties that rely every day on SMS Assist’s technology platform, in-house subject matter experts, and 24/7 support. SMS Assist leverages its network of 20,000 skilled providers across more than 58 trades to deliver an exceptional maintenance experience to the communities where we live and work.
During Marc’s tenure, SMS Assist grew from 25 employees generating $30 million in revenue to more than 1,000 employees with nearly $1 billion in revenue. In June 2016, SMS Assist raised $150 million at a $1 billion valuation from Goldman Sachs Investment Partners, the same team that invested in Uber, Facebook, Pinterest, and Spotify. Goldman Sachs joined other notable investors including the Pritzker Group, Huizenga Group, and Insight Venture Partners.
Before joining SMS Assist, Marc provided strategic, financial, and operating support to entrepreneurs leading early-stage startups as they transitioned to hypergrowth mode. Prior to that, Marc worked as a senior executive in corporate finance and general management at MacAndrews & Forbes owned-and-operated companies including Revlon, The Coleman Company, and Sunbeam Household Products.
Marc earned his bachelor’s degree in economics from the Wharton School of the University of Pennsylvania and his MBA from The University of Chicago Booth School of Business. Marc currently serves on the Board of Directors of Springbig (OTCQX: SBIG) as well as the Chicago Innovation Board of Advisors and the Board of 1871. In July 2019, Marc was named to the Crain’s Chicago Business Tech 50 list.