Digital Disruption and Customer Experience – How to Emerge Victorious: Hosted by the Executives Club of Chicago
Join the Executives’ Club of Chicago on Monday, January 24 at 5:00 p.m. for Digital Disruption and Customer Experience – How to Emerge Victorious. With a click of a button on a phone or tablet, customers can order a product instantly. A myriad of challenges comes with this ever-expanded opportunity to win over customers, including an increasingly saturated market, supply chain frustrations, and more. As customer demands (and options) continue to expand, how are organizations adapting to meet the vast, different needs of their consumer base? How have leaders restructured their C-Suite to ensure these questions are being answered? How are ever-evolving technological advances impacting decisions from the top?
In this webinar, we’ll hear from the leaders thinking through these questions, and more. From Chief Marketing Officers to Chief Customer Experience Officers, we’ll explore how strategic decisions from the top can affect bottom line customer experience. Join us to discuss these questions and how they’re affecting customer growth and development.
– Elisa Holland, Managing Director, Innovation Labs, KPMG
– Meghan Hurley, VP of Marketing, Farmer’s Fridge
– Brian Walker, SVP and Chief People Officer, Grainger
– Moderated by Teddy Heidt, Founder and CEO, The Gauge Collective
Registration is required and the friends of the Polsky Center can use code DISRUPTIONCOMP [all caps] to unlock complimentary registration for this virtual program.